Shipping Policy

Fulfillment

Medication is shipped by the dispensing pharmacy, not by Vimorarx. Shipment happens only after a licensed provider issues a prescription and the pharmacy completes its own verification. Orders typically leave the pharmacy within 2–5 business days.

Delivery timelines

• Standard delivery: 2–5 business days after the order ships.
• Expedited options, where offered by the pharmacy, may be faster.
• Holidays, severe weather, and carrier delays can extend these windows. Timelines are estimates, not guarantees.

Cold-chain handling

Medication requiring refrigeration ships in insulated packaging with cold packs. Refrigerate it promptly on arrival according to the pharmacy's instructions. If a package arrives warm, damaged, or leaking, do not use the contents — contact support@vimorarx.com the same day so we can escalate to the pharmacy.

Tracking and addresses

Tracking is emailed when the package leaves the pharmacy. Shipments go to residential and business addresses in the states we serve; we cannot ship internationally, to freight forwarders, or to California. Keep your address current — packages sent to an outdated address that are returned to the pharmacy generally cannot be re-shipped, because dispensed medication cannot re-enter pharmacy stock.

Lost or damaged shipments

Report a lost or damaged shipment within 7 days of the expected delivery date. We will work with the pharmacy and carrier to investigate and arrange a replacement where the pharmacy's policy and applicable law allow.