Refund and Cancellation Policy

Consultation fees

Consultation fees pay for a licensed provider's time reviewing your case. Once that review is complete the fee is non-refundable, including when the provider determines treatment is not appropriate and declines to prescribe. If you cancel before a provider begins review, the consultation fee is refunded in full.

Medication

Federal and state pharmacy law prohibits the return, resale, or reuse of dispensed prescription medication. Once an order is dispensed it cannot be refunded. If your order was shipped in error, arrived damaged, or was compromised in transit, contact support and we will pursue a replacement with the pharmacy.

Cancelling a plan

• You may cancel a recurring plan at any time; cancellation stops future charges.
• Cancel through your account or by emailing support@vimorarx.com at least 3 business days before your renewal date so the pharmacy does not begin preparing the next order.
• Once a refill has been dispensed, that cycle's charge cannot be refunded, but no further charges are made.

Duplicate and unauthorized charges

Duplicate charges and charges made in error are refunded in full. Contact support@vimorarx.com with the date and amount and we will resolve it within 5 business days.

How refunds are issued

Approved refunds are returned to the original payment method. Depending on your bank, funds typically post within 5–10 business days.

Disputes

If you disagree with a decision under this policy, email support@vimorarx.com with "Billing dispute" in the subject line. We acknowledge disputes within one business day and provide a written resolution.